SOOMRO FOODS POLICIES
Refund & Return Policy
Refund & Return Policy
At Soomro Foods, customer satisfaction and food safety are our top priorities.
Food Hygiene & Open Jar Policy
Due to strict health, hygiene, and food safety regulations, opened food jars or consumed products cannot be returned or refunded.
Eligibility for Replacement or Refund
We will happily provide a 100% Free Replacement or Full Refund if your order meets any of the following conditions:
- Damaged / Broken Jar: A jar arrived cracked, broken, or severely leaking during transit.
- Incorrect Item Delivered: You received a different product variant than what was ordered.
- Expired or Defective Product: The product seal was compromised prior to unboxing.
How to File a Claim (Within 48 Hours)
1. Contact us within 48 hours of delivery via WhatsApp (+92 333 720 2086) or Email (support@soomrofoods.com).
2. Attach a short photo or video showing the damaged jar / parcel label.
3. Once verified, our team will dispatch a free replacement jar within 24 hours or initiate a direct money refund.
Refund Method & Processing Time
Approved refunds will be sent via Bank Transfer, EasyPaisa, or JazzCash within 3 to 5 business days.
